Refund Policy
Refund Policy
Last Updated:
Last Updated:
Introduction
At Wandora, we aim to provide clear and fair refund terms for all travel bookings. This Refund Policy explains when refunds may apply, how they are processed, and the conditions that may affect eligibility. By booking a travel package with us, you agree to the terms outlined below.
General refund terms
All refunds are subject to the specific terms of the hotels, airlines, tour operators, and service providers involved in your booking. Since many travel services are prepaid or secured in advance, refund eligibility may vary depending on the package, destination, and timing of your cancellation request.
Refunds are only applicable for bookings that have been officially cancelled in accordance with the cancellation terms provided at the time of confirmation.
Cancellation and eligibility
If you choose to cancel your booking, the amount eligible for refund will depend on how far in advance the cancellation is made. Early cancellations may qualify for partial refunds, while cancellations made closer to the departure date may result in reduced or no refund due to supplier commitments.
Some services, such as non refundable hotel rates, special promotions, or last minute bookings, may not be eligible for any refund.
Non refundable services
Certain components of your travel package may be marked as non refundable at the time of booking. These may include discounted rates, promotional offers, airline tickets, and third party services that are prepaid and non transferable.
Wandora will clearly communicate any non refundable conditions before your booking is confirmed so you can make an informed decision.
Refund processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank, payment provider, and the service suppliers involved.
In most cases, refund processing may take several business days after approval. Any applicable deductions, cancellation fees, or supplier charges will be communicated clearly before final processing.
Changes to bookings
If you request changes instead of cancellation, your booking may be adjusted rather than refunded. In such cases, any price differences, supplier fees, or administrative charges may apply depending on the updated travel arrangements.
We always aim to support flexible travel planning wherever possible, subject to supplier policies.
Force majeure
Refunds may not be applicable for cancellations caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, airline disruptions, or other unforeseen circumstances.
In such cases, refunds or credits will depend on the policies of individual service providers.
Introduction
At Wandora, we aim to provide clear and fair refund terms for all travel bookings. This Refund Policy explains when refunds may apply, how they are processed, and the conditions that may affect eligibility. By booking a travel package with us, you agree to the terms outlined below.
General refund terms
All refunds are subject to the specific terms of the hotels, airlines, tour operators, and service providers involved in your booking. Since many travel services are prepaid or secured in advance, refund eligibility may vary depending on the package, destination, and timing of your cancellation request.
Refunds are only applicable for bookings that have been officially cancelled in accordance with the cancellation terms provided at the time of confirmation.
Cancellation and eligibility
If you choose to cancel your booking, the amount eligible for refund will depend on how far in advance the cancellation is made. Early cancellations may qualify for partial refunds, while cancellations made closer to the departure date may result in reduced or no refund due to supplier commitments.
Some services, such as non refundable hotel rates, special promotions, or last minute bookings, may not be eligible for any refund.
Non refundable services
Certain components of your travel package may be marked as non refundable at the time of booking. These may include discounted rates, promotional offers, airline tickets, and third party services that are prepaid and non transferable.
Wandora will clearly communicate any non refundable conditions before your booking is confirmed so you can make an informed decision.
Refund processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your bank, payment provider, and the service suppliers involved.
In most cases, refund processing may take several business days after approval. Any applicable deductions, cancellation fees, or supplier charges will be communicated clearly before final processing.
Changes to bookings
If you request changes instead of cancellation, your booking may be adjusted rather than refunded. In such cases, any price differences, supplier fees, or administrative charges may apply depending on the updated travel arrangements.
We always aim to support flexible travel planning wherever possible, subject to supplier policies.
Force majeure
Refunds may not be applicable for cancellations caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, airline disruptions, or other unforeseen circumstances.
In such cases, refunds or credits will depend on the policies of individual service providers.